Funny!! I believe every word of this since I ran a customer service group for several years. Even working with industrial customers instead of everyday consumers, we'd STILL get stupid questions. Lot of tongue-biting among our reps...
A friend of mine did get disciplined, tho, for something similar. As an IRS rep in Atlanta, he got a call from a taxpayer who wanted to know if she could file as Head of Household. Further questions revealed her sole dependent was a Pomeranian.Al
had had a tough day. "Lady, there IS no head in YOUR household!", he raged, and hung up. He got a lengthy letter in his personnel file out of that one.